Shipping and Guarantees
Shipping & Returns
SHIPPING YOUR NEW REPTILE
We ship using FedEx Overnight service. Meaning, WHEN we schedule shipping with you and it ships (leaves our facility), you get it overnight. This is in no way means if you order today you get it tomorrow.
If you are between 40f and 90f we can ship to your door if your arrival time by FedEx is 1030am. If it is 12pm -430 pm we will check safe shipping on a case by case basis AND IT MAY NEED TO BE HOLD FOR PICKUP AT FEDEX.
If your night time low is 25-39f IT IS MANDATORY hold for pickup at the closest FedEx Ship Center. We will provide you with the address to coordinate a viable pickup option.
If your temps are day time high above 90f – IT IS MANDATORY hold for pickup at the closest FedEx Ship Center. We will provide you with the address to coordinate a viable pickup option.
WE SHIP MON.-WEDS. ONLY – THURSDAY SHIPPING IS AVAILABLE BUT NO LIVE ARRIVAL GUARANTEE AS IF DELAYED FOR ANY REASON, YOU WILL NOT RECIEVE TILL FOLLOWING MONDAY.
Certain conditions must be met in order for us to Honor the Live Arrival Guarantee. DOAS rarely occur. If by chance it does occur, do not dispose of the animal! Please keep frozen as you need to send us pictures within 2 hours of arrival, and may be asked to send the animal back for verification.
Conditions for Live Arrival Guarantee – NO EXCEPTIONS!!!
1- Someone must sign for package on FIRST delivery attempt. If no one signs for it, guarantee is void. If you requested your package to be held at your local FedEx station, you must pick up within 2 hours.
2- We are not responsible for incorrectly input addresses that you input upon ordering. If its our mistake, you are covered. If it is your mistake, guarantee is void.
3- All claims must be made within 2 hours from receipt of shipment. Proof of a photo with our label, and our animal clearly deceased. Do not dispose of animal, place in zip-lock and freeze until you get further instructions from us.
4-If you request hold for pickup through FedEx , AFTER the package has left us, we do not guarantee it. SO DONT DO IT! No exceptions!
Although we guarantee live arrival if above conditions are met, if you have an issue with the animal, you must notify us in writing within 24 hours via email or via website messaging service.
CAPTIVE BRED ANIMALS HAVE A 7 DAY HEALTH GUARANTEE – guarantee is extended past 7 days if you notify us of any issue during that time period.
FIELD COLLECTED ANIMALS HAVE A 3 DAY HEALTH GUARANTEE – field collected animals are outwardly visibly healthy. We do not guarantee field collected reptiles to be free from internal parasites even though we do treat them as precautionary method. Guarantee is extended past 3 days if you notify us of any issue during that time period.
We are not responsible for any VETERINARIAN fees or costs.
We pack your order in the safest, most efficient way possible. All animal orders are shipped in a styro-foam lined cardboard box used specifically for shipping reptiles. Depending on weather conditions, we may include an ice pack or heat pack at no charge for the safety of the animals. We also use cryopaks.
If weather conditions are too severe to ship, we will notify you and arrange a future shipping date. This is all done for the safety of the animal!.
THERE IS A $10.00 FEE FOR CANCELLATIONS!!!! NO EXCEPTIONS – WE WORK HARD TO PROCESS AN ORDER AND FIGURE OUT SHIPPING LOGISTICS, RESERVE YOUR ANIMAL, ETC ETC – SO REFUNDS FOR CANCELLATIONS WILL BE ACCESSED $10.00 FEE
There is no fee for out of stock item refunds.
Sorry we do not refund or take back animals due to being skittish, scared, defensive or “aggressive”
The animals shown on our website are examples of the animals available and are stock photos! For exact photos of a particular animal please text only: 786-770-7183
If you are unsatisfied with the purchase, you are welcome to ship it back for refund of the price of the animal. We do not refund shipping, nor pay shipping for return.
If you refuse the shipment you will not get a refund for anything.
If a lizard loses its tail in shipping on the rare occasion, we will offer a discount.
We will gladly work with you to resolve any issues you may have. Under NO CIRCUMSTANCES will credit be processed without the return of the animal.
The health and safety of the animal comes first!
We try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal or product to where it is illegal. Please do research before ordering. You are 100% responsible and agree by ordering, of knowing your local laws in regard to animals and products.